Underperforming or new developments specifically in emerging or distressed markets has been the focus for Nexus Hospitality and was born out of Doug Brooks’ determination to challenge organizational cultural development, customer service and project delivery standards worldwide.
That single word speaks volumes about our commitment to providing development options and customer acquisition solutions to companies looking to make a transformative difference in their industry.
Known as a seasoned hotel specialist in sales, service and operational performance, Doug Brooks leverages his 35 years of experience to create world-renowned organizations, environments where quality is exemplary, and exceptional results are nonnegotiable. Doug’s calling card is his demonstrated ability to turn around struggling properties, deliver quick results, provide superior customer service, and develop high potential leaders and cohesive teams while cultivating a culture of excellence under challenging circumstances.
As a member of the Ritz-Carlton Malcolm Baldrige National Quality Award team that won the Department of Commerce award an unparalleled two times for the service industry, Doug honed his understanding of the intersection between sales, marketing and revenue and developed an unwavering commitment to unparalleled customer service. In addition, he has opened hotels worldwide, developed key public and private relationship investments, created e-commerce marketing benchmarks, implemented sales and operational strategies, trained future leaders and rebranded hotels.
A dedicated and driven hospitality professional, Jackie Sangster has over 30 years of proven success in every endeavor undertaken including serving in The United States Air Force, working for the Prime Minister of Jamaica, and holding senior roles in Sales and Marketing, Public Relations, and Operations with world-renowned hospitality companies including Tryall Club and Wyndham Hotels & Resorts. Her exceptional insight and skills in sales, operations, internal quality and external customer service has led to long-standing client relationships, outstanding customer and corporate recognition, and a reputation for facing challenges head-on with confidence, enthusiasm, and integrity.
Jackie served almost a decade in the USAF assigned to AWACS and Combat Search and Rescue as the first enlisted female crew member at the 71st RQS where she learned the value of paying attention to every detail no matter how small and performing under pressure without comprising objectives. Next, she worked in the hospitality industry where she developed extensive client networks and relationships while providing exceptional service and driving owner and employee loyalty. During her four years working for The Office of the Prime Minister of Jamaica, she planned and executed various national, state, social, business and personal events for visiting royalty, international dignitaries, and other VIPs.
As a proven leader with over 35 years of experience in hospitality, commercial and residential real estate, and property management, Mark’s exceptional wealth of knowledge and insight connects the dots between finance and operations. His extensive experience increases the efficiency and effectiveness of accounting operations by merging financial analysis and strategy with operational excellence to maximize profitability. He was instrumental in the launch of a boutique hotel brand by establishing the service concept, sales and marketing strategy, technology platform, human resources planning, financial pro forma expectations, and ROI goals.
Additionally, Mark has designed and implemented financial systems and controls for multiple business units by establishing a centralized/consolidated financial services center, developing procurement processes, restructuring accounting operations, and implementing progressive cash flow and cost control measures. Mark began his career with Hyatt Hotels and continued his career in the luxury hotel industry with The Ritz-Carlton Hotel Company and Mandarin Oriental before moving into the commercial and residential real estate market with Novare Group.
A charismatic and global senior executive, Bharath specializes in transforming underperforming environments which require strong leadership, strategic vision and a passion for understanding the customer. With 25 years of experience leading broad operational divisions for distinguished luxury hospitality companies including The Ritz-Carlton Hotel Company, Montage Hotel and Resorts, and The Peninsula Hong Kong, he excels at developing partnerships within all levels of the organization to drive the successful execution of Finance, Revenue Management, Marketing and Information Technology operations.
Bharath’s outstanding professional knowledge and essential experience emphasizes the critical importance of improving profitability while maintaining superior customer experiences. Whether he is conducting a strategic operational review, mentoring and training staff, adopting innovative technology, increasing operational effectiveness, or streamlining processes to improve profitability, Bharath’s commitment to excellence achieves record results and “best in class” standards.
An accomplished leader and expert in revenue management and system development, Sarah specializes in creating revenue systems to maximize profits through strategic distribution and pricing tactics. With over 15 years of experience, she has a superior ability to improve operations, create revenue systems from scratch, open hotels, manage remodeling projects, identify and increase efficiencies, and support business development.
A highly motivated professional, Sarah’s comprehensive background includes regional revenue responsibilities for 18 properties with a top line revenue of $50mm and revenue responsibilities for a full-service 300-room Hilton hotel with a top line of $60mm. Her career experience has a specific focus on improving operations and growing profits for a dynamic portfolio of luxury brands including Curio Collection by Hilton, IHG, Marriott and Wyndham Hotels and Resorts.