Nexus Hospitality
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Underperforming or new developments specifically in emerging or distressed markets has been the focus for Nexus Hospitality and was born out of Doug Brooks’ determination to challenge organizational cultural development, customer service and project delivery standards worldwide.
Excellence.
That single word speaks volumes about our commitment to providing development options and customer acquisition solutions to companies looking to make a transformative difference in their industry.
Known as a seasoned hotel specialist in sales, service and operational performance, Doug Brooks leverages his 35 years of experience to create world-renowned organizations, environments where quality is exemplary, and exceptional results are nonnegotiable. Doug’s calling card is his demonstrated ability to turn around struggling properties, deliver quick results, provide superior customer service, and develop high potential leaders and cohesive teams while cultivating a culture of excellence under challenging circumstances.
As a member of the Ritz-Carlton Malcolm Baldrige National Quality Award team that won the Department of Commerce award an unparalleled two times for the service industry, Doug honed his understanding of the intersection between sales, marketing and revenue and developed an unwavering commitment to unparalleled customer service. In addition, he has opened hotels worldwide, developed key public and private relationship investments, created e-commerce marketing benchmarks, implemented sales and operational strategies, trained future leaders and rebranded hotels.
A dedicated and driven hospitality professional, Jackie Sangster has over 30 years of proven success in every endeavor undertaken including serving in The United States Air Force, working for the Prime Minister of Jamaica, and holding senior roles in Sales and Marketing, Public Relations, and Operations with world-renowned hospitality companies including Tryall Club and Wyndham Hotels & Resorts. Her exceptional insight and skills in sales, operations, internal quality and external customer service has led to long-standing client relationships, outstanding customer and corporate recognition, and a reputation for facing challenges head-on with confidence, enthusiasm, and integrity.
Jackie served almost a decade in the USAF assigned to AWACS and Combat Search and Rescue as the first enlisted female crew member at the 71st RQS where she learned the value of paying attention to every detail no matter how small and performing under pressure without comprising objectives. Next, she worked in the hospitality industry where she developed extensive client networks and relationships while providing exceptional service and driving owner and employee loyalty. During her four years working for The Office of the Prime Minister of Jamaica, she planned and executed various national, state, social, business and personal events for visiting royalty, international dignitaries, and other VIPs.
