Nexus Hospitality Home

Our Beliefs

We believe everyone has talent. We believe in empowering people to reach beyond their wildest personal limitations, by identifying their unique talents matched with the right fit. We are only bound by our inability to dream.

Our Commitment

Excellence.
That single word speaks volumes about our commitment to providing development options and customer acquisition solutions to companies looking to make a transformative difference in their industry.

Our Story

Underperforming or new developments specifically in emerging or distressed markets has been the focus for Nexus Hospitality and was born out of Doug Brooks’ determination to challenge development, customer service and training standards worldwide.

 

Here’s more about us

 

brooksprofilephotoDoug Brooks

Chief Operating Officer
Chief Pursuer of Excellence

Doug Brooks has been in the luxury hospitality industry for 25 years having opened and worked for world renowned properties. After spending the majority of his career with The Ritz-Carlton Hotel Company and Princess Hotels specializing in the opening of new hotels, Brooks created Nexus Hospitality, a Hospitality Consulting Company specializing in Resort Operations in 2005.

Brooks has co-created client partnerships through interpersonal hands-on human interactions, talent acquisition, one-on-one coaching engagements, team therapy and organizational interventions, finding him in trusted advisory relationships with CEO’s, athletes, families, government and business leaders as well as top performing clients. Author of “If This Book Doesn’t Help…it might be you!”, “The Professional Selling Skills Series” and International Motivational Speaker, his primary focus and passion is in unlocking Talent.

His achievements have been recognized in publications ranging from Condé Nast Traveler Hot List of best new hotels, to Fortune magazine as one of the best new hotels for business. He was on the Ritz-Carlton Malcolm Baldrige National Quality Award team that won that award an unparalleled two times for the service industry from which the fusion of process, talent and behaviour was borne.

Also Doug was an integral part in the earning of multiple multinational AAA 5 Diamond service awards in the hospitality industry using the performance, process, behaviour and talent methodology.

Originally from Nebraska, Brooks is married to Jacqueline Sangster, has three sons and calls Scottsdale, Arizona home. He dedicates his work in talent development to his late son Griffin who died in 2007 at 17 years of age.

In 2009, he started the Griffin Brooks Foundation to raise awareness of Jimson Weed, a poisonous yet common plant.

For a detailed CV, please click here.

 Awards and Recognition

Diamond-Award

1990-1996, 1999-2005

Malcom-Baldridge-Logo

1992 & 1999

americanacademy

2001-2006

condenast

2006

fortune

Best new hotel for Business Worldwide 2008